Player Safety

Responsible Gaming at 83bd

We believe gambling should always be fun, safe, and in control. 83bd provides every player with the tools and information needed to keep gaming a positive experience.

Our Commitment

How 83bd Promotes Safe Gambling

At 83bd, responsible gaming is not a policy checkbox — it is a core part of how we operate. We are committed to creating an environment where every Bangladeshi player can enjoy cricket betting, live casino, slots, and other games in a way that is entertaining and healthy. We recognize that while the vast majority of players engage with gambling as a leisure activity, a small number may develop problematic patterns that can affect their wellbeing and finances. For those players, 83bd offers a comprehensive set of tools and resources to help regain control.

Our responsible gaming programme is built on four principles: prevention, awareness, support, and control. We verify the age of every player during account registration to ensure no one under 21 can access the platform. We make responsible gaming tools easy to find and use at any time, without requiring justification. We take all requests for account restrictions or closures seriously and action them promptly. And we provide clear, honest information about the risks associated with gambling so every player can make informed decisions.

Player Tools

Tools to Keep You in Control

83bd gives every registered player direct access to the following responsible gaming tools through the account settings panel. All tools are free to use and take effect immediately or within 24 hours depending on the type of limit.

💰 Deposit Limits Set daily, weekly or monthly deposit caps to stay within your personal budget

⏱️ Session Time Limits Set a maximum session duration and receive an alert when your time is up

🚫 Self-Exclusion Temporarily or permanently exclude yourself from the 83bd platform at any time

🕐 Cool-Down / Time-Out Take a short break of 24 hours, 7 days or 30 days without closing your account

📊 Activity History Review your full betting and deposit history at any time to stay informed about your spending

🔒 Account Lock Request a full account lock through our support team if you need a stronger barrier from gambling

Using the Tools

How to Set Your Personal Limits

Setting personal limits on 83bd is straightforward and can be done at any time through your account dashboard. Here is how each of the main tools works in practice.

Setting a Deposit Limit

Log in to your 83bd account, navigate to Account Settings, and select Responsible Gaming. From there, choose Deposit Limits and enter the maximum amount in BDT you want to deposit in a given time period. Limits take effect immediately. Increasing a limit requires a 7-day cooling-off period before the higher limit becomes active — this is a deliberate safeguard. Decreasing a limit takes effect right away.

Activating a Time-Out or Self-Exclusion

Under Responsible Gaming in your account settings, select Time-Out to pause your account for a defined short period (24 hours to 30 days). For longer breaks, select Self-Exclusion and choose a duration of 3 months, 6 months, 1 year, or permanent exclusion. During a self-exclusion period, you will not be able to log in, place bets, or make deposits. Self-exclusion requests cannot be reversed during the chosen period — this is intentional to protect you.

Requesting Support Directly

If you are unable to access account settings or prefer to speak to someone directly, our support team is available 24/7 via live chat and email at [email protected]. Simply state that you want to set a limit, take a break, or close your account, and our team will process the request promptly and confidentially. You do not need to explain your reasons.

Warning Signs

Recognising Problem Gambling Behaviour

Gambling is a form of entertainment, and for most players it remains exactly that. However, it is important to recognise the signs that gambling may be moving from entertainment to a habit that is causing harm. The following are warning signs that you or someone you know may need support.

Spending more money on gambling than you can afford to lose, or regularly exceeding the budget you had planned

Borrowing money from family or friends specifically to fund gambling, or using bill money or savings to place bets

Feeling anxious, irritable, or restless when trying to cut down or stop gambling

Chasing losses — placing larger bets in an attempt to recover money that has already been lost

Neglecting work, studies, family responsibilities, or personal health as a result of time spent gambling

Lying to family members or close friends about the amount of time or money you spend on gambling

Self-Assessment

Ask Yourself These Questions

If you are unsure whether your gambling is becoming a concern, consider the following questions honestly. If you answer yes to two or more, we encourage you to reach out to our support team or use one of the tools above.

Responsible Gaming Self-Check

01Have you ever spent more on gambling than you intended when you first started a session?

02Have you ever felt the urge to bet more money after a losing session to try to win it back?

03Has gambling ever caused you financial difficulty or made it hard to pay for essential expenses?

04Have people close to you expressed concern about the amount of time or money you spend gambling?

05Do you find it difficult to stop playing even when you have planned to stop or when you have won?

Answering these questions honestly is the first step toward staying in control. There is no judgement at 83bd — our team is here to help, not to penalise.

Protecting Minors

Keeping Underage Players Off the Platform

83bd strictly prohibits gambling by anyone under the age of 21. We verify the age and identity of every new user during the account registration process. Any account found to be registered by or used by a person under 21 will be closed immediately, and any funds held in that account will be forfeited in accordance with our Terms and Conditions.

If you share a device with young family members, we strongly recommend using device-level parental control software to prevent accidental access to online gambling platforms. You should also never share your 83bd login credentials with anyone, including family members and friends. Keeping your username and password private protects both your account and younger people in your household.

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Parental Controls Advice

If you believe a minor has accessed the 83bd platform using your account or a new account, contact our support team immediately at [email protected]. We will investigate the matter swiftly and take all necessary action to protect both parties.

Get Help

Reach Out If Gambling Is Affecting You

If you feel that gambling is no longer something you are in full control of, please do not wait. Reaching out early makes a significant difference. 83bd's support team is trained to handle responsible gaming conversations with complete discretion and without judgement. Whether you need to set a limit, take a break, or close your account entirely, we are here to help — no questions asked beyond what is necessary to process your request.

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Live Chat Support — 24/7

Open live chat from any page on the 83bd platform to speak with a support agent instantly. Our team is available around the clock, including weekends and Bangladeshi public holidays such as Eid, Victory Day, and Independence Day.

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Email Support

For non-urgent responsible gaming requests, email our team at [email protected] with the subject line "Responsible Gaming Request". Please include your registered username and a brief description of your request. We aim to respond within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours, and within 12 hours for messages received overnight.

Play Smart. Stay in Control.

Have questions about your account, limits, or our responsible gaming tools? Our FAQ has quick answers, or log in to manage your settings directly.

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